Terms
The Farmers Mailbox accepts these methods of payment.
Orders for products on special have to be paid for (money in our bank) before the special finishes.
- VISA & MasterCard
- Or you can use Paypal
If you have questions about the products, or your order, please don't hesitate to call us during business hours, or leave a message on our message bank after hours and we will call you back as soon as possible.
Freecall Phone 1800 81 66 99
Freecall Fax 1800 00 71 34
Email [email protected]
When are We Open?
Visit us at our warehouse in Whittlesea Victoria between 8:30am and 5:00pm weekdays.
Call us anytime between 9:30am and 4:30pm weekdays (Eastern Standard Time). If you happen to get our message bank (just a fancy name for an answering machine) don't panic, leave your name, phone number and a short message and we will call you back as soon as possible.
Postage Costs & Shipping:
For orders placed within Australia and for delivery within Australia.
All Orders Within Australia - Pack and Post $14.95* under 500g Standard Post $9.95
Express Post, Startrack Express & Startrack Premium are available as options in the Checkout.
* A small number of heavy or bulky products such as livestock scales etc, may attract additional postage/freight.
This will be noted with the item.
There is no minimum order value for orders being sent to an Australian address.
Third Party shipping or multiple shipping items may NOT be sent via selected post option.
International Postage: International Shipping will be charged upon receiving order. Our customer service team will contact you (Via Email) to quote on the delivery charge associated with your order. If you do not want to proceed with your order after a quote is given you can cancel your order and receive a full refund. Contact us for any questions. While The Farmers Mailbox will use all reasonable means to get each shipment to our international customers, there is strictly no refunds on International Orders that do not reach their destination.
Free Shipping Promo: (when active) Orders must be over $250.00 and weigh under 20kg.
Return Policy:
All standard items except livestock tags or products that are made or bought in to order, are returnable for refund within 14 days of purchase provided they have not been damaged by use or abuse.
Please call us before returning any item. Custom manufactured, Items with Logos, Specials, Close-Outs, or Cut-To-Size items are not returnable (e.g.earmarks).
Returns may incur up to 20% re-stocking fee.
The Farmers Mailbox does not pay for the return postage costs.
Refunds will not include the original shipping costs.
Warranty on Materials:
We stand behind all products we sell. While we endeavor to inspect all products before shipping, there is always the very remote possibility of a defect in the product that may not show up until you are using it on the farm. Defective materials will be replaced and will be shipped to you at no cost upon receipt of defective material.
Disclaimer
The information presented in this Web site has been constructed from our years in selling farm goods. We sincerely hope you find the information helpful in your search for answers. Our express intention is to help you narrow your search, not to prescribe a fitness for any particular use. The buyer relies entirely on his or her own skill and judgment in purchasing any product and in deciding that it may be suitable for the stated purpose. If you are in doubt, we suggest obtaining professional guidance in the selection and use of equipment and the training in the correct procedures and it's use.
Minimum Orders:
Generally, we don't have minimum orders. But, some manufacturers have them, for example livestock tags. If there is a minimum order on a product, it will be noted on that products page.
Don't hesitate to call us on 1800 81 66 99 if you have any questions about minimum orders.
Our ABN 36 112 308 835
